Journeys

Build chat journeys and questionnaires

Route inbound chats through menus, questionnaires, reviews, feedback, and follow-up steps.

Marketing page

WhatsApp accounts

0Available senders that can own inbound flows

Flows

0Published chat journeys for this tenant

Active sessions

0Conversations currently waiting on the next reply

Contacts

0People who can move through menus and questionnaires

Journeys

Flow builder

Start with structured steps now: menus, questionnaires, review asks, feedback capture, and follow-up branches.

Define the trigger, choose the sender scope, and stack steps that route the chat forward.

Publish this flow immediately

Step stack

Each card below is one wizard step. Use question for menus or surveys. Option lines: Label | Value | next_step_id.

Review live triggers, edit a journey, and keep an eye on where conversations are active.

These map cleanly onto the current step builder and will feel familiar if you have used WATI-style automations before.

Welcome menu

Start with a `question` step. Add options like Sales | sales | sales_step and Support | support | support_step.

Questionnaire

Chain multiple `question` steps with `response_key` values like company_size, industry, and timeline.

Review or feedback ask

Use a rating menu, branch into a positive review request or a deeper feedback capture step, then end with a thank-you message.